Effective date: October 17, 2026
This Privacy Policy explains how Novel Home Health Care Services of New York Corp. (“Novel Home Care,” “we,” “us”) collects, uses and protects information when you visit novelhomecare.com (the “Site”). It covers the Site only.
Patients and clients: health information we receive while providing care is protected under HIPAA and described in our separate Notice of Privacy Practices, which we give to every client. To request a copy, call (347) 763-1012.
Information we collect
Information you give us. When you use our contact form, call or email us, we receive what you choose to share, such as your name, phone number, email address and message.
Information collected automatically. Like most websites, our web server records basic technical data when you visit, such as your IP address, browser type, pages viewed and the date and time. If you allow analytics cookies, we may also collect information about how you use the Site. See our Cookie Policy.
Please do not send medical records, Social Security numbers, insurance member IDs or detailed health information through the Site.
How we use information
- To answer your questions and schedule appointments
- To respond to people interested in working with us
- To operate, secure and improve the Site
- To meet legal and regulatory obligations
We do not sell your personal information, and we do not share it for targeted advertising.
When we share information
We share information only as needed with:
- Service providers who help us run the Site and our communications, such as our web hosting and email providers, who may use it only to provide services to us
- Embedded content providers, such as YouTube, only if you choose to play a video, and Google Fonts, which delivers the typefaces on this Site and receives your IP address when a page loads
- Authorities when required by law, or to protect the rights, safety and property of our clients, staff or others
- A successor if our business is reorganized, merged or sold
Cookies
We use strictly necessary cookies and similar storage to run the Site and remember your choices. Analytics and embedded media cookies are used only if you turn them on. You can change your choice at any time using “Cookie settings” at the bottom of every page. Details are in our Cookie Policy.
How we protect information
We use reasonable administrative, technical and physical safeguards to protect information, including encrypted connections (HTTPS), in line with New York’s SHIELD Act. No website or email is completely secure, so please avoid sending sensitive information online.
How long we keep information
We keep contact form messages only as long as needed to respond and to meet our business and legal record-keeping needs, then delete or securely dispose of them.
Your choices
- You can ask to see, correct or delete the personal information you sent us through the Site.
- You can withdraw cookie consent at any time through Cookie settings.
- We treat a Global Privacy Control signal from your browser as a request to keep non-essential cookies off.
To make a request, contact us using the details below. We may need to verify your identity first.
Children’s privacy
The Site is meant for adults. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it last changed.
Contact us
Novel Home Health Care Services of New York Corp.
247 Prospect Ave, 3rd Floor, Brooklyn, NY 11215
Phone: (347) 763-1012
Email: info@novelhomecare.com